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Please understand, Norman and Sherri Pool receives many, many emails every day so while they tries to answer every email it is not always possible to do so. If you do not receive a response right away please try to understand that this is nothing more than the result of being overwhelmed and trying to get to everything that needs their attention.
If you have an urgent issue and you absolutely need to make contact with Norman and/or Sherri Pool please send an email to normansherripool(at)gmail.com [Replace the (at) with @]and someone will see the email and make sure to get the message to Norman and/or Sherri Pool. Even if you have tried to make contact and have yet to receive a response please try again through this email address. We want to make sure we answer everyone if possible. We thank you for your understanding in this matter.